We want you to be happy with your Peekopoke purchase. If something is not right, please get in touch and we’ll do our best to help.

Change of Mind Returns

We accept returns within 14 days of delivery if you have simply changed your mind.

To be eligible, the item must be unused, in its original condition, and in its original packaging. Please contact us before sending anything back.

Return shipping for change of mind returns is the customer’s responsibility. Original shipping costs are non-refundable.

Sale items are not eligible for change of mind returns.

Faulty or Damaged Items

If your item arrives damaged, is faulty, or does not match its description, please contact us as soon as possible with your order details and a photo of the issue.

We will work with you to find the right solution, which may include a repair, replacement, or refund depending on the issue.

You do not lose your rights under the Australian Consumer Law because our 14-day return period has ended.

Exchanges

We do not offer exchanges for change of mind. If you would like a different item, you can return your original item under our change of mind policy and place a new order.

If your item is faulty or damaged, please contact us and we will help arrange the appropriate remedy.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to Request a Return

Please contact us with your order number and a short description of the reason for your return. We will let you know the next steps.