Order and Shipping
Order Processing
Orders are usually shipped within 24 hours on business days, though in rare cases, dispatch may take up to 3 business days.
Shipping
We offer standard shipping to Australia, New Zealand, the United States, Canada, and selected international destinations.
Australia
- Orders under AUD $69: AUD $10 flat-rate shipping
- Orders of AUD $69 or more: Free standard shipping
- Estimated delivery time: 3–7 business days
New Zealand
- Orders under AUD $99: AUD $18 flat-rate shipping
- Orders of AUD $99 or more: Free standard shipping
United States & Canada
- Orders under AUD $99: AUD $22 flat-rate shipping
- Orders of AUD $99 or more: Free standard shipping
Other International Destinations
- Orders under AUD $99: AUD $25 flat-rate shipping
- Orders of AUD $99 or more: Free standard shipping
All items are carefully packaged to help protect delicate surfaces during transit. Orders may be shipped via Australia Post or other reputable international carriers, depending on the destination and service availability.
International delivery times vary depending on the destination and shipping service. Most international orders are expected to arrive within approximately 7–20 business days, excluding customs delays.
Order Tracking
You’ll receive an tracking number by email once your order has been shipped. You can follow your parcel’s journey and know exactly when it’s about to arrive at your door.
International Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, GST/VAT, or other fees imposed by the destination country.
Any applicable customs duties, taxes, or import fees are the responsibility of the recipient. These charges are determined by the customs authorities or delivery carrier in the destination country and are not included in the product price or shipping charge.
If you are unsure whether additional charges may apply to your order, please contact your local customs office for more information.
Lost Or Stolen Packages
Peekopoke is not responsible for lost or stolen packages that are confirmed to have been delivered to the shipping address provided with the order.
Peekopoke is also not responsible for orders that are delivered incorrectly or lost due to incorrect or incomplete shipping information provided at checkout. Please carefully check your shipping address before finalizing your order.
If you receive a confirmation email and notice that your shipping address needs to be updated, please contact us as soon as possible. We’ll do our best to make changes before your order is shipped.
Once an order has been shipped, we cannot make any changes to the shipping address. We cannot refund shipping costs for shipments that are returned to us due to an incorrect address provided at checkout, and returned shipments may be subject to a restocking fee.